Other Payment Options
Citizens Gas offers several payment options to meet customer needs, help take the hassle out of bill paying and make paying bills convenient. You can pay your gas, water and electric bill at Citizens Gas. You can write one check and enclose all three invoices to Citizens Gas, or write separate checks and mail them to Citizens Gas. You can also drop off your payment at the 24-hour payment depository at 21st and Meridian streets.

Budget Payment Plan
When you join the Citizens Gas Budget Payment Plan, you can pay the same amount each month to help spread out the cost of winter heating. Call (317) 924-3311 to enroll.

Automatic Bank Deduction Plan (ABD)
Your total monthly gas bill or budget payment is deducted from your checking or savings account on the due date of your bill. You will still recieve a monthly bill in the mail.
 Automatic Bank Deduction Form

Flexible Payment Arrangements
If you have difficulty paying your bill, Citizens Gas will work with you to make arrangements. Call (317) 924-3311 to talk to one of our Customer Service Representatives.

Large Print and Braille Billing
Sight-impaired customers may request a large print or Braille bill. Call (317) 924-3311 to start recieving a Large Print or Braille Bill.

Special Services for Senior Citizens
Senior Services Package - This package of services is offered to customers who are 60 years of age or older. Simply, give us a call at (317) 924-3311 and let us know you want to sign up for any or all of these special arrangements. The package options include:

1. Duplicate Notice Protection Plan - Notification is sent to a third party you designate, if a bill is overdue. The third party would not be responsible for paying the bill, just for reminding you that it is due.
2. Third-Party Emergency Notification Plan - A customer may designate a third party to be contacted whenever a disconnect notice is mailed.
3. Deferred Late Payment Charge Plan - If your pension or Social Security check arrives at a time that makes it difficult to pay your gas bill by the due date, we eliminate late payment charges as long as you pay before the next billing date for your account.
4. Telephone Assurance - If you are in danger of service disconnection because of a delinquent bill, we will notify you that the bill is overdue and work with you to resolve the problem.